As all our banners are personalised and custom printed, we do not take returns, however, if the banners are of low print quality or if the banners are not delivered within the timescale as specified when ordering, then you are liable for a full refund.
The banner produced are for viewing at a 2m distance, to dispute a print quality issue, a photo of the banner should be sent from a 2m distance to verify the claim.
For any claim to be entertained, an email with a photo of the banner from a 2m distance needs to be initiated within 24 hours of recieving the banner as these banners are normally used for immenent events.
If you have received a banner later than the specified time, then please do not accept delivery from the courier. If a parcel is received and signed for, then it will be deemed as acceptable and received within time for the event.